Refund and Returns Policy for Goldenshimmerr
Effective Date: November 16, 2024
At Goldenshimmerr, we strive to provide you with high-quality jewelry and accessories. However, we understand that there may be situations where you need to return or request a refund for a purchase. This Refund and Returns Policy outlines the conditions under which we accept returns, exchanges, and provide refunds. By making a purchase from Goldenshimmerr, you agree to the terms of this policy.
1. Returns Eligibility
To be eligible for a return, the following conditions must be met:
- Timeframe: Returns must be requested within 30 days from the date of receipt of your order. After 30 days, unfortunately, we cannot offer you a refund or exchange.
- Condition of Items: Items must be unused, unworn, and in the same condition that you received them. Jewelry should be in its original packaging with all tags, labels, and documentation intact.
- Exclusions: Certain items are non-returnable, including:
- Customized or personalized jewelry.
- Final sale items or items marked as “non-returnable.”
- Gift cards or vouchers.
If your item is damaged or defective upon arrival, please refer to the Damaged or Defective Items section below.
2. How to Return an Item
If you wish to return an item, please follow these steps:
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Contact Us: Email us at info@goldenshimmerr.com within 30 days of receiving your order to initiate the return. Provide your order number, the item(s) you wish to return, and the reason for the return.
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Return Authorization: We will send you a Return Authorization Number (RAN) and instructions on how to return the item. Returns without a RAN will not be accepted.
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Pack the Item: Carefully pack the item in its original packaging (if possible), ensuring it is secure to avoid any damage during shipping. You are responsible for shipping costs and for ensuring the item is returned in the same condition as when it was sent.
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Return Shipping: Please send the item back to the following address:
Goldenshimmerr Returns
2010 W Beech Ave
Duncan, Oklahoma (OK), 73533
USA
We recommend using a trackable shipping service to ensure your return reaches us. We are not responsible for lost or damaged return shipments.
3. Refund Process
Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If your return is approved:
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Refund Method: Refunds will be issued to the original payment method used at checkout. Depending on your payment provider, it may take 7-10 business days for the refund to appear in your account.
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Shipping Costs: Shipping charges are non-refundable. If your return is a result of our error (e.g., defective or incorrect item), we will reimburse the return shipping costs.
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Partial Refunds: In some cases, we may issue a partial refund if the item is returned with visible signs of use, damage, or missing components.
4. Exchanges
We do not offer direct exchanges at this time. If you wish to exchange an item for a different size, color, or style, please return the original item for a refund and place a new order for the desired item.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@goldenshimmerr.com with the following details:
- A description of the damage or defect.
- Photos of the damaged or defective item.
- Your order number.
We will arrange for a replacement or refund at no additional cost to you. Damaged or defective items must be reported within 7 days of receiving your order to qualify for a refund or replacement.
6. Non-Refundable Items
The following items are not eligible for refunds or returns:
- Customized or personalized jewelry, including engraved items or made-to-order pieces.
- Gift cards, store credits, or promotional items.
- Items purchased from third-party retailers or unauthorized resellers.
Please double-check your order before completing your purchase, especially if you are ordering customized or personalized items.
7. Cancellations
If you wish to cancel your order, please contact us as soon as possible at info@goldenshimmerr.com. We will do our best to accommodate cancellations, but please note that we cannot cancel an order once it has been processed or shipped.
8. Contact Information
For any questions or concerns regarding returns, refunds, or exchanges, please contact us using the following details:
- Email: info@goldenshimmerr.com
- Phone Number: (580) 255-8462
- Mailing Address:
2010 W Beech Ave
Duncan, Oklahoma (OK), 73533
USA
9. Changes to This Policy
We may update or modify this Refund and Returns Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about your rights and obligations.
This Refund and Returns Policy is effective as of November 16, 2024. By making a purchase from Goldenshimmerr, you agree to the terms and conditions outlined in this policy.